Preguntas frecuentes
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Order and Shipping
How long does shipping take?
Since we ship internationally, shipping time usually takes between 5 and 14 business days. On business days we ship within 24 hours and we will send you a tracking number via email.
HELP! I provided a wrong address. What can I do?
Now you should be quick. As long as we haven't hand over your order to the shipping carrier yet we can still change your shipping address.
Send us an email to support@wloom.com or use our contact form.
Can I return my order?
We are sure that you will love our products. Nevertheless, we offer all our customers a 30-days-money-back-guarantee.
Just send us an email to support@wloom.com or use our contact form.
What if my order is damaged?
If the product arrives damaged please send us an email immediately after receiving your order with a photo or a video that shows the damage to support@wloom.com.
We will then offer you a suitable solution as soon as possible.
Products
Where can I use the Nano Brush?
The Nano Brush is incredibly versatile. It works perfect on carpets, sofas, (car) mats and scratch posts.
How do I charge the Power Ball?
The Power Ball has a hidden USB port under the On/Off button. You can easily charge it with the supplied USB cable.
Is the Power Ball loud?
No. The electronics of the Power Ball are silent. In addition, the ball is covered with a silicon skin so that it hardly makes any noises while rolling.
Can the Power Ball damage my furniture?
No. The Power Ball is very light and also covered with a silicone skin that makes it soft, so nothing can happen.